Privacy Policy
We are Real Venture Prime Securities and Commodities Ltd, located at Ground Floor , The Sotheby Building , Rodney
Village , Rodney Bay , Groc-1 Slet , Saint Lucia
Contact Information: Email: info@realventurefx.com
We are dedicated to safeguarding your privacy and ensuring the security of any personal information we receive from you.
The aim of this policy is to clarify the personal information we gather and how we, along with our associated companies, might employ it. Companies are deemed associated with us if they are our subsidiaries or if we share the same parent corporate entity.
We are the controller of any personal information you provide to us, meaning we determine the purposes and methods of processing that personal information.
We receive your personal information through various channels, including applications, emails, letters, telephone calls, text messages, cookies, and conversations as you engage with our
services. This includes information gathered when you use our learning tools, demo accounts, and trading simulators. We may also monitor or record phone calls and maintain records of all emails and electronic communications as part of our security measures to prevent unauthorized access.
We may process a variety of personal information, including but not limited to:
• Name
• Contact details such as email and phone numbers
• Age or date of birth
• Gender
• Occupation
• Income
• Trading knowledge and experience
• Usernames and passwords
• Information related to your trading account, including history, activity, and orders
• IP address
• National insurance number
• Transaction reporting reference
• Power of attorney/agent details
• Phone device details
• Operating system
• Device ID
• Cookie ID
• Google 360 ID
• GUID
• Information about your usage of our services, products, and facilities
• Bank account information
• Passport number
• Marital status
• Usage data
To comply with anti-money laundering regulations, we are required to verify the names and addresses of our clients and certain third parties. This may involve requesting physical forms of identity verification when you open an account or using a credit reference agency for
verification. These checks are conducted with the highest security measures to ensure the confidentiality and protection of personal information.
In addition to identity verification, the personal information we hold may be used for various purposes, including:
• Assessing your applications
• Conducting risk assessments
• Complying with legal and regulatory obligations
• Fulfilling our contractual obligations
• Managing your account
• Resolving queries or issues
• Providing information, products, and services you request
• Investigating complaints
• Providing evidence in disputes
• Recovering outstanding payments
• Training our staff
• Improving our customer service and products
• Product development and analysis
• Detecting and preventing fraud and other crimes
• Conducting analytics, including Google and Facebook services
• Contacting you for marketing purposes through various channels
• Managing payments through service providers
• Interacting with helpdesk platforms
• Managing contacts and sending messages through service providers
• Utilizing remarketing and behavioral targeting services
We may share your personal information with various entities, including regulatory authorities, third parties for crime prevention, associated companies, service providers, professional
advisers, auditors, agents, courts, tribunals, and government agencies as required. We have strict requirements for any outside organizations with whom we share your personal information to respect your privacy and comply with data protection principles.
We collect anonymous data to enhance your experience with our mobile application. This information helps us improve the application, address issues, offer customer support, and enhance accessibility. We use a third-party service called Smartlook.com for this purpose.
The legal basis for processing your personal information depends on the reason for processing it. It may include the need to perform a contract, comply with legal obligations, pursue
legitimate interests, and other lawful bases.
Data processing takes place at our operational offices and other locations where the involved parties are situated. Data transfers may involve sending your personal information to a country other than your own, but we ensure secure data transmission.
We retain your personal information while you are a customer and for at least three years after your customer relationship ends. Some information may need to be kept for seven years due to anti-money laundering and terrorist financing legislation. This includes encrypted information about your identity, deposits, withdrawals, trading activities, and more.
Cookies are small data pieces that a website stores on your computer to enable specific functions and tailor content to your preferences. We employ session cookies, analytical cookies, functional cookies, and third-party cookies to enhance your browsing experience. These cookies are not used to identify individuals.
If you have questions or need help with our Privacy Policy, please contact us at info@realventurefx.com. If you are unhappy with how we collect, share, or use your personal information, please contact us using the provided details.
You have certain rights concerning your personal information, including the right to access, correct, erase, restrict processing, obtain your data for portability, and object to processing. Please contact us at info@realventurefx.com to exercise these rights.
• Personal Information (or Data): Information that allows the identification of a natural person.
• Usage Data: Information collected automatically through our application and/or website.
• Identity Verification: Processes to confirm the identity of clients and third parties to comply with anti-money laundering regulations.